Microsoft 365 & Cloud
Why are my business emails going to spam?
Authentication, sender reputation, message content, and recipient behavior affect deliverability.
Answer
Common causes include missing or incorrect SPF, DKIM, or DMARC records; compromised accounts; sudden sending-volume changes; misleading message content; or a poor domain reputation. Review authentication reports and message traces before changing DNS. Mail-related DNS records should be edited carefully because incorrect changes can interrupt delivery.
